蛋撻王 – 光華

蛋撻收雙倍價錢，但質素低，一拿起就散曬，糖粒堆在一起，過甜，蛋味不足。
名牌寫是日式雜豆包，但回家發現是合桃包！

Update on 10/26

I lodged a complaint, and I express my appreciation for their prompt response and resolution of the case. This is the very definition of efficient customer service.
———
I am writing this review on behalf of my mother who had an extremely unsatisfactory experience at the King Bakery in Yuen Long. She visited the bakery on October 14th 2023, around 15:00-16:00, to purchase an egg tart and a pineapple bun.

Upon requesting a takeaway box due to the need to travel a significant distance, the saleslady rudely informed her that boxes were only provided for orders of four items or more. In a bid to solve the issue, my mother offered to pay for four egg tarts, despite only needing one. However, the saleslady responded with unnecessary hostility and declined the offer.

It was only after another customer intervened that the saleslady reluctantly agreed to provide a box, but charged an excessive fee of $10. To further the dissatisfaction, when my mother asked for a separate bag to hold the hot pineapple bun, the saleslady imposed an additional charge of $1. This was particularly unreasonable as bags are typically provided free of charge with any single bakery item purchase.

The experience was characterized by:
1) Rude and impolite service
2) Inflexibility despite offered solutions
3)Overcharging for basic packaging

My mother left feeling unfairly treated and disrespected. Such behavior is unacceptable and is a stark contrast to the service standards one would expect from an establishment like King Bakery.

I hope that management takes note of this incident and provides the necessary training to its staff to offer polite and fair service. Until such improvements are made, I regret to say that we cannot recommend this bakery.

我代表我母親寫這篇評論，她在元朗蛋撻王有一次極度不滿的經歷。她在10 月 14 日 15:00 – 16:00 左右訪問該餅店，購買了一個雞蛋撻和一個菠蘿包。

當她因需要長途跋涉而要求一個外帶盒時，售貨員粗魯地告訴她，只有四件或以上的訂單才提供盒子。為了解決這個問題，我母親提出付買四個雞蛋撻的價錢，儘管她只需要一個。然而，售貨員以完全沒有必要的敵意回應並拒絕了這個提議。

直到另一個顧客介入，售貨員才不情願地同意提供一個盒子，但是收取了10元的過高費用。更令人不滿的是，當我母親要求一個單獨的袋子來裝熱菠蘿包時，售貨員又收取了額外的1元費用。這特別不合理，因為通常購買任何單一餅店商品都會免費提供袋子。

這次經歷的特點是：

無禮和粗魯的服務
儘管提供解決方案，但缺乏靈活性
對基本包裝收取過高的費用
我母親離開時感覺遭受了不公平的待遇和不尊重。這種行為是不能接受的，與人們對皇冠餅家這樣的機構所期望的服務標準形成了鮮明的對比。

我希望管理層注意到這次事件並向其員工提供必要的培訓，以提供有禮貌和公平的服務。在進行這些改進之前，我們很遺憾無法推薦這家餅店。
餐點：3
服務：3